Refund Policy
Thank you for shopping at Snack N Cloud. We are committed to providing you with high-quality products and exceptional customer service. If for any reason you are not fully satisfied with your purchase, please review our refund policy below.
General Policy
We offer refunds on products that are unused, in their original packaging, and in the same condition as when purchased. Refunds will be processed once we receive the returned product and verify that it meets our return criteria.
Please note:
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Shipping charges are non-refundable.
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Return shipping costs are the responsibility of the customer.
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Perishable or consumable food items are not eligible for refunds due to health and safety regulations.
Exceptions
We understand that unexpected situations can arise. In certain cases, we may make exceptions to our refund policy. If you have a unique situation, please contact us at support@snackncloud.com.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us immediately at support@snackncloud.com. We will work with you to resolve the issue, which may include a refund or a replacement, depending on the circumstances.
How to Request a Refund
To request a refund:
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Email us at support@snackncloud.com within 14 days of receiving your order.
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Include your order number, reason for the refund request, and any relevant details.
We will respond with instructions for returning your product. Refunds will be processed within 14 days after we receive and inspect the returned item. The refund will be issued to your original payment method. If that payment method is unavailable, store credit will be provided.
Contact Us
If you have any questions about our refund policy, please contact us at support@snackncloud.com
